TERMS AND CONDITIONS TWOR MART

“Twor Mart” is owned and operated by Twor India Private Limited, a company incorporated under the Companies Act, 2013.

The domain name www.Twor Mart.com is owned by Twor India Private Limited (Company). Twor Mart.COM is an internet advertising service for local merchants offered “for product sales & Purchase” The company is not a Food Delivery Company (FBO) and not holding any food (FSSAI) license. Twor Mart.com provides a platform for product buyers and sellers across India.

It is strongly recommended that you read and understand these ‘Terms of Use’ carefully, as by accessing this site (hereinafter the “Service”), you agree to be bound by the same and acknowledge that it constitutes an agreement between you and the Company (hereinafter the “Service Agreement”). If you do not agree with this Service Agreement, you should not use or access the Service for any purpose whatsoever.

Thank you for using Twor Mart! These Terms of Service (“Terms”) govern your use of the Twor Mart services, including Twor Mart’s website, Twor Mart’s mobile applications, and any websites (or portions thereof) or mobile applications that are operated by Twor Mart (collectively, the “Services”), and are entered into by you and Twor Mart.

By using the Services, you agree to be bound by these Terms and acknowledge and agree to the collection, use, and disclosure of your personal information in accordance with Twor Mart’s Privacy Policy.

This document is published in accordance with the provisions of Rule 3 of the Information Technology (Intermediaries Guidelines) Rules, 2011. The Service Agreement may be updated from time to time by the Company without notice. It is therefore strongly recommended that you review the Service Agreement, as available on the Twor Mart web and Mobile apps, each time you access and/or use the Twor Mart web and Mobile apps.

The terms ‘you’ hereunder refer to the person visiting, accessing, browsing through and/or using the Twor Mart web and Mobile apps at any point in time.

Should you have any clarifications regarding the Terms of Use, please do not hesitate to contact us at legal@tworindia.com.

By using Twor Mart, the User is accepting these terms and conditions in full and shall be legally bound to said terms and conditions, so he/she should read them carefully. Access to and use of Twor Mart depends solely on the acceptance of these Terms and Conditions.

1.      DEFINITIONS

Twor Mart -̶ online platform developed by Twor India Private Limited for the purchasing and selling of agricultural products;

Account -̶ profile to be created by the User to have free access and use of the Twor Mart platform;

Customer(s) -̶ any professional(s) who use the Twor Mart platform to purchase agricultural products or request the provision of Services to a Seller or a Services Provider registered in the Twor Mart platform;

User -̶ any professional(s) who use the Twor Mart platform to purchase agricultural products, to sell, to provide, or to request the provision of Services to any professional registered in the Twor Mart platform;

Request -̶ intention to request or requesting by the Customer of (i) the product that he/she intends to purchase and/or (ii) the Service that he/she intends to be provided by the Seller / Services Provider registered in the Twor Mart platform;

Services Provider(s) -̶ legal person(s) registered in the Twor Mart platform to provide logistics and agricultural products transportation services and/or quality/quality certification services to the User(s), at his/her(their) request;

Professional -̶ legal person, Customer, Seller, or Services Provider, registered in the Twor Mart platform, who intends, by this way, to purchase, sell, provide services, or to request the provision of services;

Service(s) -̶ logistics and agricultural products transportation services and/or quality/quality certification services;

Seller(s) -̶ legal person(s) registered in the Twor Mart platform to sell agricultural products to User(s), at his/her (their) request.

2.      RIGHTS AND LICENSE TO USE

Subject to acceptance by the User of these Terms and Conditions, Twor Mart offers the User a limited, non-exclusive, non-sublicensable, revocable, and non-transferable license to (a) commercial use; (b) access to the platform on his/her personal equipment, solely for the purpose of using the platform services; and (c) access to and use any content, information and related materials that may be made available through the services of the Twor Mart platform. Any rights not expressly granted in these terms are reserved to Twor India Private Limited.

All rights on the Twor Mart platform are and remain the property of Twor India Private Limited or its licensors. Neither these Terms and Conditions, nor the use of the services of the Twor Mart platform, gives the User any rights: (a) on or related to the services, except for the limited license granted above; or (b) to use or, in any way, to refer to the company names of Twor India Private Limited, its affiliates or, where applicable, its licensors, its logos, product, and service names, trademarks or other distinctive elements of Twor India Private Limited ownership.

The User is not authorized: (a) to remove any indication of intellectual property, including, without limitation, any trademark or other notices related to the intellectual property of any space of the services of the Twor Mart platform; b) to reproduce, modify, perform derivative works, destroy, license, rent, sell, resell, transfer, display or publicly perform, transmit, reproduce, broadcast, or otherwise exploit the services of the Twor Mart platform, except to the extent expressly permitted by Twor India Private Limited; (c) to decompile, reverse engineer or disassemble the Twor Mart platform, except to the extent permitted by applicable law; (d) to create links or frame any part of the Twor Mart platform; (e) to create or launch any programs or scripts to capture, index, collect or otherwise extract data from any part of the Twor Mart platform, or unduly overloading and / or preventing the operation and /or functionality of the Twor Mart platform ; or (f) to attempt to get unauthorized access to the Twor Mart platform or impair any aspect of the Twor Mart platform or its systems or networks.

3.      CONDITIONS OF USE AND OPERATION OF THE TWOR MART PLATFORM

What are the conditions of access?

To access the services of the Twor Mart platform, in addition to the acceptance of these Terms and Conditions, it is necessary to create an Account

The User must be at least 18 years of age to obtain an Account.

The process of creating an Account requires the User to fill in certain personal information such as name, address, mobile phone number, email address, payment details, and company data, among others.

Payment data shall be validated by Twor India Private Limited’s back office and its Payment Service Provider Partner, within a 24-48 hours period. After this validation and approval, the User may use the Twor Mart platform.

Unless expressly provided otherwise, the Twor Mart platform only allows one Account per User.

The User guarantees the accuracy, completeness, and timeliness of the information that he/she submits. If the information submitted proves to be false, incomplete, or outdated, Twor India Private Limited may disable the User's access to the Twor Mart platform.

The User is responsible for all activity in his/her Account and undertakes to always keep the security and confidentiality of his/her user name and password.

The User undertakes to immediately notify Twor Mart if he/she becomes aware of an unauthorized use or any other breach of security relating to his/her Account.

The User agrees that all activities that occur through his/her Account (including but not limited to posting any information about the Professional and/or the Product and/or the Service, clicking to accept any additional terms or rules, subscribing or making any payment for any service or purchase of products, etc.) shall be considered as authorized by the User.

The User agrees that all activities that occur through the Account (including, without limitation, any information about the Professional and/or the product and/or Service, click to accept any additional terms or rules, to subscribe or make any payment For any service or purchase of products, among others will be considered as authorized by the User.

With the creation of the Account, the User is entitled to access the network provided by the Twor Mart platform, according to these Terms and Conditions.

How does it work?

The Twor Mart platform allows (a) the placement of information regarding the sale and/or provision of Services; (b) to make orders for purchase and/or provision of Services to the Sellers and/or Services Providers; and (c) intermediation by Twor Mart of any payments to be made by the Customer to the Sellers and/or Services Providers, against the payment of a commission to Twor India Private Limited. This commission shall be paid to Twor India Private Limited by the Customers and by the Sellers and/or Services Providers.

Through the Twor Mart platform, the Sellers and/or Services Providers may (i) place any information on the selling of agricultural products and/or the provision of Services, and/or (ii) release on Twor Mart their intention to sell agricultural products and/or to provide Services.

In turn, the Customer may: (i) launch in the Twor Mart platform his/her intention to request the purchase of agricultural products and/or the provision of Services, and/or (ii) request the provision of Services and/or the purchase of agricultural products to the Sellers and/or Services Providers registered therein. To this end, the Customer shall indicate in the Twor Mart platform any data requested, namely the product that he/she intends to purchase and/or the Service to be provided, the price, location, and intended date for delivery and/or provision of the Service.

The intention of the Seller/ Services Provider or Customer to request, respectively, the sale or purchase of agricultural products and/or the provision of Services set forth in paragraphs 2 (ii) and 3 (i) shall be valid for the period indicated upon the launch of intention to sell / purchase or until such time that the sale and/or provision of Services takes place or the Seller / Services Provider or Customer withdraw their intent to sell or request.

In the case referred to in the preceding paragraph, the Seller and/or Services Provider and the Customer interested in the sale or purchase and/or provision of Services shall respond to the request of the Seller/ Services Provider or Customer, and the provisions of paragraphs 7 and 8, below, shall apply.

In the event that the Customer places the request referred to in paragraph 3 (ii) Service and/or purchase of agricultural product order, the Seller shall confirm, within 72 hours, the receipt of the order and inform the Customer of the estimated time for delivery, and/or the Services Provider shall confirm, within 72 hours, the provision of the service and the estimated time for the beginning of the provision of the Service.

Upon receipt of the confirmation and the estimated time for delivery of the product and/or for the beginning of the provision of the Services, the Customer decides whether to accept the order and/or the service under the proposed conditions; in which case the Customer shall select the option to proceed with the payment in the Twor Mart platform.

The Seller and/or Services Provider shall receive the information of the acceptance of the order of the product and/or the service in the conditions presented, thus initiating the conclusion of the process.

What are the conditions for the publication of information on the products/services?

The User agrees to comply with the rules of Twor India Private Limited on the publication of information and sales practices.

The User is responsible for the truthfulness, accuracy, and content of the information of the product / Service provided.

The User undertakes to only sell and provide services that are lawful and in accordance with the law in force.

The User product / Service may not be published on the Twor Mart platform immediately upon its submission by the User and may take up to 24 hours to be available on the Twor Mart platform.

Twor India Private Limited does not undertake to create a market where Customers find what they are looking for, therefore the appearance or placement in the search and browsing results list shall depend on a variety of factors, including, but not limited to:

Location of the Customer, search query, navigation website, and history;

Location of the item or service, content format, price, terms of service, history, and relevance to Customer content;

History of the Seller and/or Services Provider.

The User agrees not to submit any content that is defamatory, libelous, violent, obscene, illegal, or in any way offensive, whether or not this material is protected by law.

Twor India Private Limited reserves the right (but shall have no obligation) to decide whether the contents meet the requirements of these Terms and Conditions and may at any time and without notice remove such content and/or terminate a User’s access to the Service for providing content that violates these Terms and Conditions.

What are the conditions of purchasing/services contracting?

The Customer accepts that he/she is responsible for reading any information on the product/service before making the purchase or contracting the service.

The Seller and the Services Provider agree that they are responsible for reading any information on the product and/or service requested by the Customer before accepting the sale or service provision.

The Customer, the Seller, and the Services Provider acknowledge that when placing an order for a product or requesting the provision of a service and accepting a product order or service requested by the Customer, they are entering into a legally binding contract.

What price shall the Customer pay for the products/services?

The price due for the products/services purchased by the Customer shall be the price defined on the Twor Mart, considering the prices indicated by the Seller / Services Provider and any other condition applicable to the purchase and sale or provision of services.

The Customer shall also be responsible for the payment to Twor India Private Limited of an amount due for the services of the platform. This amount shall be added to the price due for the products and/or services or, if the purchase and sale or services provision results from a request of an intention to request the purchasing of agricultural products and/or provision of Services, the amount due to Twor India Private Limited shall be deducted from the price indicated by the Customer for this purpose.

What is the payment method for the products/services by the Customer?

In order to be able to carry out operations on the Twor Mart platform, the Customer must, when setting up the Account, enter the information requested to create a virtual account balance through which payments for the products and/or services purchased shall be made

It is incumbent upon the Customer to maintain a virtual account balance with sufficient funds to make any payments for the products and/or services to the Seller and/or Services Provider that may be necessary.

Any movements of the funds existing in said virtual account shall be carried out through the Lemon Way platform, as exclusive collections agent of the Seller and/or Services Provider, and, as a such, third party to the contractual relationship established between the Customer and the Seller and/or Services Provider.

To carry out the payment of the products and/or services ordered, the User expressly accepts the terms and conditions of use of the RazorPay platform, available at https://razorpay.com/terms/.

Upon completion of (i) acceptance by the Customer of the budget submitted by the Services Provider or the price of the product; or (ii) acceptance by the Customer of the Seller or the Services Provider proposal of his/her request intention, Twor Mart shall forward the Customer to the service/product payment page

Twor Mart shall charge (i) the price due for the products and/or Services, under the terms, agreed between the Customer and the Seller and/or Services Provider, and indicated in the Twor Mart platform, and (ii) the amount due to Twor India Private Limited for the services provided by the Twor Mart platform according to the procedure described above.

What is the payment method of the products/services to the Seller / Service Provider?

Except otherwise provided in Sections 4 and 5 below, the price of the products/services charged to the Customer shall be charged to the Twor Mart virtual account of the Seller / Services Provider and forwarded through the Razor Pay platform to the bank account of the Seller/ Service Provider. This process shall be repeated for all payments that may be made as a result of the payment terms agreed upon.

Upon receipt of the price due by the Customer pursuant to the terms of the preceding paragraphs, invoices regarding the price of the products and/or services and the amount due to Twor India Private Limited for the services made available on the Twor Mart platform shall be issued and sent to the Customer directly by the Seller and/or Services Provider and by Twor India Private Limited, respectively.

4.      USER'S OBLIGATIONS

The User undertakes not to directly contract or make any direct payments to other Users of the Twor Mart network, with whom he/she has had contacts through this network, other than through the Twor Mart platform.

The User further undertakes not to create, copy, reproduce, modify, or use in any way any content of the Twor Mart platform, and not to use works and requests that have been made known to him/her by this means directly with the Seller and/or Services Provider.

The User agrees not to use services for purposes other than those for which they are intended, namely illicit purposes.

The User undertakes not to send to third parties or otherwise disclose any request existing in the Twor Mart platform or to distribute or publicly display any content of the Twor Mart platform without the prior and express permission of Twor India Private Limited.

The content published by the User on the Twor Mart platform is owned by the User. However, the User assigns to Twor Mart, to the extent permitted by law, a free and perpetual license to use, copy, modify, create derivative works, distribute, perform in any way, or otherwise exploit the content in all formats and distribution channels, without the need for any prior notice or consent of the User and without there being any compensation to this effect.

The User further declares that: (a) the activities pursued through the Twor Mart platform comply with the applicable rules, regulations, and legislation in force; (b) he/she carries out commercial transactions with other Users in good faith; (c) he/she complies with the agreements concluded through the Twor Mart platform and in the terms indicated therein; (d) he/she shall not impersonate any other person or entity or misrepresenting his/her relationship with any other entity;

Upon knowledge of any violation or potential violation of these Terms and Conditions, Twor Mart reserves the right (but shall have no obligation) to decide whether the User meets the requirements of these Terms and Conditions and may, at any time and without prior notice, terminate any User’s access to the Twor Mart platform.

The conditions applicable to the processing of the User’s personal data that may be collected by Twor India Private Limited, directly or through the Twor Mart platform, are best described in the Privacy Policy of Twor Mart and its partners, available on the Privacy web page.

The User undertakes to respect the personal data submitted in the Twor Mart platform, namely not to proceed to its disclosure, publication, or interception.

The User is responsible for obtaining the necessary access to the data network in order to use the services provided by the Twor Mart platform. The fees and rates of the data and messages network of the mobile equipment of the User may apply, should the User access or use the Services from a wireless device, and the User is responsible for paying such fees and rates. The User is responsible for acquiring and updating the equipment or devices required to access and use the services and any updates thereof. The Twor Mart platform services may be subject to failures and/or delays inherent to the use of the Internet and electronic communications. Twor India Private Limited does not guarantee the operation of the Twor Mart platform or that the Twor Mart platform services or any part thereof will work on a particular equipment or device.

5.      TWOR INDIA PRIVATE LIMITED LIABILITY AND LIMITATION OF LIABILITY

Twor India Private Limited guarantees that it is in a legitimate and legal position to market and provide the Twor Mart platform.

There is no relationship between Twor India Private Limited, the Customer, the Seller, and/or Services Provider other than the availability of the Twor Mart platform, as provided in these Terms and Conditions. The Customer acknowledges that the purchase and sale of products and/or that the Services provided or rendered by the Sellers and/or Services Providers, which act on their own account and responsibility, and that Twor India Private Limited is not, in any way, part the contractual relationship established between the Customer, the Seller and/or Services Provider.

Twor India Private Limited is not responsible for the execution of the agreement between Customer and the Seller and/or Services Provider, for the proper performance of the agreement signed between them, for the fulfilment of any conditions agreed between the Customer and the Seller and/or the Services Provider or for the quality, suitability, safety, and competence of the product purchased from the Seller and/or the Service provided by the Services Provider. Twor India Private Limited is not therefore responsible for the payment of the services/products by the Customer, and it shall not be enforceable against the Customer the lack of funds or insufficient funds in the account indicated by the Customer to make payments to the Seller and/or Services Provider.

Similarly, Twor India Private Limited shall not be liable before the User and/or any third party for any direct or indirect damages, warranties, lost profits, or any damages that may result from the contractual relationship between the Customer, the Seller, and/or Services Provider. The Customer accepts all risks arising from any product and/or service request.

Twor India Private Limited and the Users have a relationship of total technical-operational independence without obligations of exclusivity or economic dependence and do not have a subordinate relationship with each other or any employment relationship, partnership, association, trust, or any other type of relationship of a similar nature. The supply and/or the provision of the services are performed with full autonomy and independence by the Seller and/or Services Provider.

In order to meet the User’s trust and expectations, Twor India Private Limited verifies whether the Sellers and/or Services Providers comply with the quality standards of Twor India Private Limited to sell the products and provide the services made available on the Twor Mart platform. Twor India Private Limited also ensures the binding of the Sellers and/or Services Providers registered in the Twor Mart platform network to the obligation to supply the products and to perform the services with the greatest accuracy, fairness, and diligence.

Notwithstanding the foregoing, Twor India Private Limited is not responsible for, nor does it guarantee, the fulfillment of any requirements or conditions necessary for the provision of the services by the Services Provider or for the sale of products by the Sellers, namely, (a) compliance with the technical requirements required by law; (b) the existence of consent by all governing, regulatory and inspection bodies for the execution of the orders or services requested; (c) experience, knowledge and technical ability for the sale of products and/or provision of the services requested; (d) existence of civil liability insurance or other

Twor India Private Limited is not responsible in any way for (a) any type of dispute, default, or damage arising from the contractual relationship between the Users through the Twor Mart platform; (b) any damage caused to third parties as a result of the supply of the products by the Seller or the execution of services by the Services Provider; (c) any damage, injury or loss arising from the use or trust created in the services provided by Twor India Private Limited, including any failures or interruptions in the functioning of the Twor Mart platform and the inability to access the Twor Mart platform; (d) any damage that may result from a malfunction of the Twor Mart platform, either by computer failure, viruses, Trojan horses, worms or something causing interference in the system.

The information available on the Twor Mart platform concerning the products, the Sellers, the Services Providers, and the Customers are provided by the Users. Twor India Private Limited assumes no responsibility for any error, omission, inaccuracy, or falsity of the information transmitted by the Users. Twor India Private Limited is in no way responsible for the information contained in the Twor Mart platform.

The Twor Mart platform may be made available or accessible within the scope of third-party service and content outside the control of Twor India Private Limited. The User acknowledges that the use of third-party services and content may be subject to their terms of use and privacy policies. Twor India Private Limited provides no warranty and is not responsible for such third-party services and content. Additionally, any third-party beneficiaries of the use of the Twor Mart platform are not part of the relationship between the User and Twor India Private Limited or between Users. Access to the Twor Mart services, by the User, through third-party equipment, services and/or content is subject to the conditions stipulated in the terms and conditions applicable to the service of the third party.

6.      COMPLAINTS

Twor India Private Limited provides a tool in the Twor Mart platform, for the benefit of the Customer, for the presentation of complaints regarding the Seller and/or Services Provider or the product and/or service provided, acting as a mediator in these cases. This service is provided only for the better functioning of the Twor Mart platform and for a more efficient and faster resolution of disputes arising from the contractual relationship between the Users.

Any Customer complaint should always be addressed to Twor India Private Limited, through the means available on the Twor Mart platform, namely to the email legal@tworindia.com, which shall communicate it to the Seller and/or Services Provider within two (2) days. The Seller and/or Services Provider has a two (2) days term to send Twor India Private Limited a reply to the complaint presented.

Twor India Private Limited undertakes to keep the Customer informed about the status of the complaint process.

The Seller and/or Services Provider may, in response to the complaint submitted: (i) uphold the complaint filed by the Customer; or (ii) consider that there are no grounds for the complaint.

If the Seller and/or Services Provider upholds the complaint, there shall be the correction of any defects, faults, disabilities, or differences in relation to the products and/or services contracted by the Customer, on the account of the Seller and/or Services Provider or, if this is not possible, the price paid for the supply and/or the services provided shall be returned to the Customer in the proportion of the breach, inaccuracy, failure or defect in the execution of the service or product delivered.

If the Seller and/or Services Provider considers having complied with his/her obligations, Twor India Private Limited shall forward an email to the Customer communicating that decision and the inalterability of the situation.

Users acknowledge that they cannot hold Twor India Private Limited responsible for the decisions of the Seller and/or Services Provider.

Regardless of the use of this tool to present complaints regarding the Seller and/or Services Provider or the purchased product and/or service provided, the Customer shall always have the right to submit his/her complaint before any competent judicial and extra-judicial mechanisms.

7.      SUSPENSION AND CANCELLATION OF THE ACCOUNT

Twor India Private Limited reserves the right to suspend for any period of time it will define, to cancel, at its discretion and whenever it deems necessary, to the extent permitted by law, the Account of any User who violates or, regarding whom there is suspicion of violation, present or future, of any of the obligations under these Terms and Conditions and/or the law, namely in case of false information to be provided by the User.

8.      FINAL PROVISIONS

The User may not assign or transfer these Terms and Conditions, in whole or in part, without the prior written consent Twor India Private Limited.

The User authorizes Twor India Private Limited to assign or transfer these Terms and Conditions, in whole or in part, to: (i) a subsidiary or affiliate; (ii) an acquirer of Twor India Private Limited’s capital or assets; or (iii) any successor.

These Terms and Conditions do not determine the existence of any vertical relationship, partnership, work, or agency relationship between the User, Twor India Private Limited, and any third party.

If any provision of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, in whole or in part, under any law, such provision or part thereof shall to this extent be understood as not forming part of these Terms and Conditions, and the legality, validity, and enforceability of the remaining provisions shall not be affected. In this case, the part of the illegal, invalid, or unenforceable provision shall be replaced by a (part of a) provision that is legal, valid, and enforceable and that has, to the greatest extent possible, a similar effect to the provision or its illegal, invalid or unenforceable part, taking into account the contents and purpose of these Terms and Conditions.

These Terms and Conditions contain the entire agreement between Twor India Private Limited and the User. Twor India Private Limited reserves the right to, at any time, alter these Terms and Conditions in any way. Whenever changes are made to the applicable Terms and Conditions, Users shall be presented, when accessing the Twor Mart platform, a notice informing them of such fact and a request for acceptance of the new Terms and Conditions. Without this acceptance, Users shall not be able to continue to access and use the Twor Mart platform. Any notices of modification of these Terms and Conditions shall also be published on the website: www.twormart.com. Changes made to the Terms and Conditions shall not be retroactive and shall not take effect within a period of less than fourteen (14) days after their publication. Changes to the Terms and Conditions that result from (i) modifications or new features of the Twor Mart platform, or (ii) legal impositions, which shall produce immediate effects, are excepted.

The present Terms and Conditions, as well as any dispute inherent to Twor India Private Limited, shall be subject to Indian law, and the courts of the jurisdiction are hereby designated as competent.

9.      OUR CONTACTS

Web page: www.twormart.com

Email: legal@tworindia.com

Tel.: +91 95 8877 1777