Privacy Policy
I. INTRODUCTION & OVERVIEW
“TworMart” is a trademark of Twor India Private Limited(“Company”),
a company incorporated under the Companies Act, 2013.
Thank you for using the TworMart!
We are committed to providing you the best online shopping
and delivery experience possible. This Privacy Policy explains what information
we (TworMart) collect, how that information is used, under what circumstances
we use information, and the choices you can make about that information. This
Privacy Policy applies whether you access the TworMart Services (as defined in
the Terms of Service) through a browser, a mobile application, or any other
method.
If you do not agree with the terms and conditions of our
Privacy Policy, including in relation to the manner of collection or use of
your information, please do not use or access the website/app
II. INFORMATION WE COLLECT
Information you provide to us or allow others to provide to
us
At various points in the TworMart experience, you may
provide us with information about yourself. For example, when you create an
account through the Services, you provide us with personal information like
your name, mobile number, email address, and zip or postal code. And if you
place an order through the Services, we collect information including your
address, phone number, and the details of your order. Your account information
may be updated or corrected by accessing your account settings.
If you log into the
Services through a third-party service, both we and that third-party may
receive some information about you and your use of the services. For example,
if you choose to log into the Services with your Facebook account, we may
receive information from Facebook, such as your name, e-mail address, public
profile information, and information about your contacts. You should check the
privacy policies of these third-party services and your settings there for more
information.
Location Information:
When you use the Services, we may collect precise location
data. For instance, if you allow the Services to access location services
through the permission system used by your device’s mobile operating system or
browser, we may collect the precise location of your device. We use your
location information to facilitate the prompt hand-off of pickup orders (where
available), to assist you in finding nearby stores for which pickup or delivery
are available, for other similar purposes and for analytics purposes. You can
choose whether or not to enable the location tracking feature through the
settings on your device or browser, or when prompted by the TworMart mobile
app. We may also infer your general location information, for example by using
your internet protocol (IP) address.
Technical information about usage of the Services
When you use the Services, or browse our sites, either
through a browser or mobile app, we automatically receive some technical
information about the hardware and software that is being used.
Cookies, Pixels, and
Other Tracking Technologies:
We, our partners, our advertisers, and third-party
advertising networks use various technologies to collect information, including
but not limited to cookies, pixels, scripts, and device identifiers. Cookies
are small text files that are sent by your computer when you access our
services through a browser. We, our partners, our advertisers, and third-party
advertising networks may use session cookies (which expire when you close your
browser), persistent cookies (which only expire when you choose to clear them
from your browser), pixels, scripts, and other identifiers to collect
information from your browser or device that helps us do things such as
understand how you use our services and other services; personalize your
experience; measure, manage, and display advertising on the Services or on
other services; understand your usage of the Services and other services in
order to serve customized ads; and remember that you are logged into the
Services. Our partners, advertisers, and third-party advertising networks may
use these technologies to collect information about your online activity over
time and across different websites or online services. By using your browser
settings, you may block cookies or adjust settings for notifications when a
cookie is set. Your browser settings may allow you to automatically transmit a
“Do Not Track” signal to online services you visit. Note, however, there is no
industry consensus as to what site and app operators should do with regard to
these signals. Accordingly, unless and until the law is interpreted to require
us to do so, we do not monitor or take action with respect to “Do Not Track”
signals.
We employ some third-party services to help us understand
the usage of the Services and the performance of advertising, and these third
parties may also deploy cookies, pixels, or other identifiers on the Services
or collect information through our mobile applications. For example, we use
Google Analytics to understand, in a non-personally identifying way, how users
interact with various portions of the Services — you can learn more about
information that Google may collect here.
Log information:
When you use the Services, or browse our sites, our servers
will record information about your usage of the Services and information that
is sent by your browser or device. Log information can include things like the
IP address of your device, information about the browser, operating system
and/or app you are using, unique device identifiers, pages that you navigate to
and links that you click, searches that you run on the Services, and other ways
you interact with the Services. If you are logged into the Services, this
information is stored with your account information.
Interest-Based or Online Behavioral Advertising:
TworMart may use third-party advertising companies to serve
interest-based advertisements to you. These companies compile information from
various online sources (including mobile-enabled browsers and applications) to
match you with ads that will be the most relevant, interesting, and timely for
you. If you would like to opt-out of interest-based advertising. Please note
that you will be opted out of all interest-based advertising from all business
members of the Network Advertising Initiative for that specific browser on that
specific device. If you opt-out, you may continue to see TworMart’s or our
partners’ online advertisements; however, these ads will not be as relevant to
you.
Children
Our Services are not intended for children under 18 years of
age, and we do not knowingly collect personal information. If we obtain actual
knowledge that any information, we collect has been provided by a child under
the age of 18, we will delete that information to the extent required by
applicable laws.
III. HOW WE USE YOUR INFORMATION
We may use the information we collect for various purposes,
including to:
Provide the Services to you, improve the quality of the
service, and develop new products and services
Allow your Personal Shopper (which means those that shop for
and/or deliver the order for you, including our retail partner and their
employees/agents where applicable or our third-party providers) to choose your
items at a retailer site, deliver your items to you, and/or call or text you
with any updates or issues
Charge you for the purchase and delivery costs through one
or more payment processing partners
Offer you customized content (including advertising,
coupons, and promotions)
Understand how users interact with the Services (including
advertising both on and off the Services) as a whole and to test new features
or changes in our features
Provide customer service, respond to your communications and
requests, and contact you about your use of the Services
Send you messages related to our community affairs efforts
Fulfill any other business or commercial purposes at your
direction or with prior notice to you and your consent
You can opt-out of receiving promotional communications from
TworMart by using the settings on the Account Info page or by using the
unsubscribe mechanism included in the message, where applicable.
IV. WHAT WE SHARE
The Services comprise a platform that presents you with a
set of one or more retailer virtual storefronts from which you can select goods
for picking, packing, and delivery by individual Personal Shopper(s) to your
location or, if available, for you to pick up in-store. In order to make this
work, we need to share information about you and your order with the other
parties who help enable the service. This includes, for example, the Personal
Shopper(s) who pick and deliver your order, the payment processing partner(s)
that we use to validate and charge your credit card, and the retail partner(s)
from which you are purchasing goods. To be clear, only our payment processing
partner(s) receive credit card information.
We also share information under the following principles:
With your consent or at your direction — We will share your
information with entities outside of the Services when we have your consent to
do so or it is done at your direction. For example:
If you enter loyalty card information from a particular
retailer, we share that information with the retailer you chose along with your
order so that information can be added to your loyalty card account.
If you share a recipe publicly on the Services, it is
viewable by anyone along with your first name and last initial.
With our retail partners — We may share your information
with our retail partners in order to provide and maintain the Services.
For external processing or service provision — We sometimes
share information with third parties to process information on our behalf or to
otherwise provide certain services (such as delivery services, advertising
services, or information to better tailor our services to you). For the
purposes of this processing or provision of services, we may share your
information with such third parties under appropriate confidentiality
provisions.
For legal purposes — We may share your information when we
believe that the disclosure is reasonably necessary to (a) comply with
applicable laws, regulations, legal process, or requests from law enforcement
or regulatory authorities, (b) prevent, detect, or otherwise handle fraud,
security, or technical issues, and (c) protect the safety, rights, or property
of any person, the public, or TworMart.
On a non-personal or aggregate basis — We share information
on both a non-personally identifying basis (including, but not limited to,
order and delivery details but not including credit card information) or an
aggregate basis.
For business purposes — We may share your information in
connection with, or during negotiations of, any merger, sale of company assets,
financing or acquisition of all or a portion of our business by another
company. We may also share your information between and among TworMart, and its
current and future parents, affiliates, subsidiaries, and other companies under
common control and ownership.
V. CHANGES TO THIS POLICY
This policy may change from time to time and any revised
Privacy Policy will be posted at this page, so we encourage you to review it
regularly. If we make changes, we will notify you by revising the date at the
top of this Privacy Policy and, in the case of materials changes to the Privacy
Policy, we may provide you with additional notice (such as a notice in our user
interface or sending you a notification by email).
VI. CONTACT INFORMATION
Questions or comments about our Privacy Policy? OR in the
event you wish to report a breach of the Privacy Policy, you may contact our
designated Grievance Officer at:
feedback@TworMart.com
For customer service inquiries visit our Help Center
If you have comments concerning this website’s
accessibility, please contact us at the email address accessibility-feedback@TworMart.com
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