Support Policy Page
As a team, we are committed to providing the best possible
customer service. To do this, we have created a Customer Service Playbook that
outlines our customer service philosophy and expectations.
The Customer Service Playbook is a living document that
will be updated as our team grows and changes. We encourage all team members to
review the Customer Service Playbook regularly and to make suggestions on how
we can improve.
We want to:
• get to know our customers
• understand our customers’ needs
• do everything we can to exceed our customers’
expectations
To do so, we have to:
• be professional and courteous when interacting with our
customers
• promptly respond to all customer inquiries and requests
• keep our customers informed of any changes or updates
that may affect them
Please take some time to review the Customer Service
Playbook, and if you have any questions or suggestions then feel free to
contact us at feedback@twormart.com.
Thank you for your commitment to providing
excellent customer service.
Twor Mart is a provider of marketplace for raw materials for the construction.
Twor Mart serves in the B2B, Social Impact space in the Retail, Real Estate and Construction Tech market segments.
Our digital capabilities mean that our customers are more efficient, saving them time and money. Through our digital platforms, we continually keep our customers updated with their order details when they are on the go. This means that our customers know where their products will be – exactly when they need them.
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